hmm...how shd i start? tonite, i'm gg to write in not becos i'm bored but cos i'm like more than totally angry....i'm 200% angry ok...well i must say that customer service is not easy...its ok with normal customers, but when sum idiotic ppl call up just to make ur life difficult, it's really not funny....just now i had really very weird calls....those that ask how come they haven received their forms, thats normal lar...but got one ask me who from IRAS called...he gave me the no that appeared on his hp...so i checked with my superior cos we dun have access to these kinda records....then my sup say its very hard to trace cos when IRAS make outgoing calls, the no that appear on the hp is usually not the same as the actual one. i dunno why but i had to tell the taxpayer that its very hard to trace....so the caller got angry...i then enquired whether he had called us b4...so he said he called regarding property tax....so for one moment i was so happy cos pty tax not under my purview...wanted to transfer him...but the line was engaged so i told him to try calling the no...and i gave him the no...and he started ranting abt how IRAS treated him and that evryone in IRAS is inhuman...haha who is he to say we r inhuman? isnt he inhuman too then cos he's putting the blame on me cos i cant trace the call for him?! its just sick...in the end he said in a sarcastic voice: "ok...u better take note of this call...better take note i
called...so nonsensical...this is not the worse call i had today ok....
another called to ask abt the new tax treatment on interest income...so i explained evrything to him...then he ask where can he get all this info...i say the most updated info is on the web...then he started with his nonsense....computer spoil lar, cant use his fren's comp...then he ask us to print out the circular and send to him...is he crazy or what? it 20 over pages long lor....i ask the sups 4 times and they said no...they said the only way is thru net...then the caller said: "what if 80-yr-old dunno how to use comp how?" and he said our guide that we send to them [summarised form] is useless cos its so misleading...in my heart, i actually agreed with him but my job requires me to be firm so i say the only solution is prob he come down personally and we cd explain to him...he dun wan lor...he say he wants it in printed form...so i asked the sups again...after 4 times asking, the fifth time they relented...so i was wondering, why make my life difficult? if in the end they'd relent, why ask me to say to the taxpayer that he cant get in printed form? thats the thing i'm angry abt lor...sumtimes the inconsistency makes me boil lor...when i told the taxpayer we can print it out, he asked what kind of customer service r we doing....he said IRAS is strange....to sum extent i agree cos i dunno why things must be so rigid...but anyway i cant tell him like: "yes sir i agree with u..." wah if i said that, i sure end up kena questioned by the ISD lor...still remember my lit book in tk, Abraham's Promise...hmm all this crap is actually pulling me in to polit sci...cos only then can i actually find out how politics work...office politics i've seen just the bare minimum...but politics at the national and int'l level will have bigger implications so...yea, now maybe i shd really consider polt sci...haha my a levels just there tho...not that great...but its really sick lar....dunno why there are still this kind of idiotic ppl ard...just wan things to be done for them but they just wanna sit down and shake their legs...just my luck...*sighz*
I painted my dreams at
6:14 AM
